Neuroplasticity - boosting your biggest hard drive

I recently resumed the daily discipline of Lumosity training early each morning (lumosity.com) and was reminded of the importance of exercising all aspects of the brain. There's a great description by positivepsychology.com below:

"Our brains are truly extraordinary; unlike computers, which are built to certain specifications and receive software updates periodically, our brains can actually receive hardware updates in addition to software updates. Different pathways form and fall dormant, are created and are discarded, according to our experiences.

When we learn something new, we create new connections between our neurons. We rewire our brains to adapt to new circumstances. This happens on a daily basis, but it’s also something that we can encourage and stimulate."

These methods are applied when we focus on our clients' personal endeavours to hit peak productivity and performance.

Before you pull the trigger on your next exciting tech enhancement….watch this!

Once you've done some planning and determined the optimal technology roadmap for your business, the most important phase is yet to come - to embrace the challenging change process and effectively transform your operations. This is usually a series of change processes and projects, and requires great discipline and ongoing focus, and refocus, to achieve the desired improvements.

To better prepare you for your next change management process, this webinar (link below) by Mary Mesaglio, Distinguished VP Analyst, Research at Gartner, provides outstanding insight and guidance. It is essential viewing to help improve how you drive change across your team, especially if the change relies heavily on you improving business processes and adopting new habits for greater productivity. It's very powerful to anticipate and manage cognitive dissonance in yourself and team members (and clients too) as you progress. We're all human and it's to be expected.

Finally, given how busy you are already, you can get help with this - that’s why we’re here 😎😎

https://www.gartner.com/en/webinars/3996706/the-4-psychological-hotspots-of-transformation

AI-driven transcription tips - the why and the ROI

Surveys consistently indicate 20-40% or more practitioner time is spent on administration - when it comes to file noting and composing documents, let technology do the work for you.

Start by assessing the % proportion of client conversations you have via video conference, face to face, and phone. Video conference is a good place to start as it’s often a simpler matter of applying a high performing transcription service to the recording option. Extra considerations:

Maximise audio quality

Data security - who is providing the services?

Ease of recording and transcription - seek integration

Pause and resume functionality

100% disclose you are recording at the beginning

Structure the formal part of your conversations with a clear sequence to next steps

Look for ease of editing the transcription, rapid advancements now available

Many transcription providers show confidence levels as one measure of performance (80-90% accuracy is reasonable with high audio quality)

Documentation - many of us can now type at over 120 words per minute at a high grammatical accuracy thanks to voice typing. These solutions (Microsoft Dictate and Google Voice Typing) are the best starting place to prove AI transcription performance to yourself, before moving to multi-speaker solutions. Smartphone dictation options are also under-utilised (OneNote and Google Keep).

Any significant process change should have a target ROI. With productivity initiatives, often best-estimate time savings (eg. hours per day / week) with a realistic $ per unit valuation are a good place to start when evaluating the additional spend. You want a practical outcome measurement approach with ongoing checkpoints (process completion and turnaround times are also good to track). Qualitative assessments are also important: focus on clients, speed of follow ups, greater detail in record keeping.